Get the latest on planned upgrades, maintenance, outages or any other unexpected events that can affect your web hosting services.
Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.


Data Center Date & Time Issue Current Status
SteadFast
 Chicago, Illinois, USA
2022-04-27 12:52 GMT
2022-04-27 07:52 EST
Network Connection Issues US Data Center Resolved

Dear Customers,

Our US DC is currently experiencing general network connectivity loss, impacting all our services in the data center. Timeouts on related servers on other data centers like UK one could be noticed as well.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,

Support Staff

 
SteadFast
 Chicago, Illinois, USA
2022-04-20 07:00 GMT
2022-04-20 02:00 EST
US Data Center Main System Database Upgrade Resolved
Dear Customers,

We would like to inform you about a main system database upgrade
will be performed where the physical server will be replaced with a new one on Wednesday - April 20, 2022.

Start: Wednesday, April 20, 07:00 UTC.

Expected maintenance window is 15-20 minutes.

During this period database will be inaccessible thus all services
related to the US data center may experience timeouts, like control panel,
websites, email addresses, and so on.

Thank you for your time and understanding regarding this
matter.

Best Regards,
Support Staff
 
SteadFast
 Chicago, Illinois, USA
2022-04-18 11:25 GMT
2022-04-18 06:25 EST
Major Flood attack at USA Data Center Resolved

Dear Clients,

For the past 45 minutes we have been
experiencing a widescale DDOS attack aimed at one of ours clients that
resulted in overall network service disruptions with all services and timeouts noticed on many different services.

Update: Trouble has been resolved and network connections are back to normal.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2022-03-31 04:59 GMT
UK Data Center Control Panel Maintenance Resolved
Dear Customers,

We would like to inform you that an emergency maintenance
over control panel at our UK data center will be performed on
Thursday - March 31, 2022

Start: Thursday , March 31, 07:00 UTC .

Expected maintenance window 15-20 minutes.

System database will be temporarily inaccessible for updates.
Total control panel downtime is expected.

Thank you for your time and understanding regarding this
matter.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2022-03-30 09:37 GMT
UK Data Center Control Panel Trouble Resolved
Dear Customers,

We would like to inform you that a temporary trouble is noticed on UK control panels - uk.cloudlogin.co , where system database appears to be corrupted and prevent changes in control panels or access timeouts.

Start: Wednesday , March 30, 07:30 UTC .
End: Wednesday , March 30, 09:50 UTC .

Our administrators are working on this at the moment so it could be resolved shortly.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff   
 
SteadFast
 Chicago, Illinois, USA
2022-01-10 13:21 GMT
2022-01-10 08:21 EST
Packet loss from/to SF Resolved
Dear Customers, Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. Timeouts on related servers on other data centers like UK one could be noticed as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, Support Staff
 
FiColo
 Helsinki, Finland
2021-10-25 02:25 GMT
Finland DC Planned Maintenance Oct 25th 2021 Resolved
Dear Customers,

We would like to inform you about planned upcoming maintenance at our data center in Finland.

It will take place on 25.10.2021 00:01 - 06:00EEST

Configuration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance.

All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform configuration change to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Best Regards,
Support Staff
 
SteadFast
 Chicago, Illinois, USA
2021-09-29 11:21 GMT
2021-09-29 06:21 EST
Network Connection Issues US Data Center Resolved
Dear Customers,

Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
Support Staff
 
SteadFast
 Chicago, Illinois, USA
2021-08-23 04:19 GMT
2021-08-22 23:19 EST
Change in US data center location Resolved
Dear Customer,

--------------------------------------------------------
Update:

We are glad to inform that the previously mentioned KVM and Dedicated Servers have been re-racked and are booted up.
--------------------------------------------------------
Update:

We are happy to announce all cloud hosting servers are up and running as well
as all VPS servers with a total downtime of 18h.

All KVM and a small number of dedicated servers are yet to be re-racked in the new location and booted up.

We will keep you informed.
--------------------------------------------------------

We want to inform you about an upcoming change in our US data center location - we will be moving from our current location to Steadfast's main building.

The new location will allow us to deploy a better infrastructure, it will offer us more room to grow, and will have better access to on-site assistance.

This will help us to deliver an overall better service.

The migration process has already begun. We have already moved a lot of our network infrastructure to the new location in order to set up a fully functioning hosting environment. The next step is to migrate all cloud and VPS/KVM customers.

The migration will begin Saturday (August 21st) 00:00 AM EST. The expected interruption of service will be anywhere between 6 and 24 hours.

Note: customers on our cloud platform with accounts larger than 80GB will be moved in the days prior to Saturday. During the moving process, their websites will be available in read-only mode.

Best Regards,
Support Staff
 
SteadFast
 Chicago, Illinois, USA
2021-08-14 07:02 GMT
2021-08-14 02:02 EST
US Data Center Hardware Failure Resolved
Dear Customers,

We would like to inform you that we are currently experiencing a hardware issue at our USA data center. This could affect random services including websites functionality, email services and connection timeouts.

Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.

Update: The hardware trouble has been fixed for the time being while our administrators will continue to monitor the equipment closely.

We apologize for any inconveniences this might have caused you.

Kind Regards,
Support Staff