Get the latest on planned upgrades, maintenance, outages or any other unexpected events that can affect your web hosting services.
Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.


Data Center Date & Time Issue Current Status
SteadFast
 Chicago, Illinois, USA
2022-07-09 11:25 GMT
2022-07-09 06:25 EST
Network Connection Issues US Data Center Resolved

Dear Customers,

We are currently experiencing general network connectivity loss to our US Data center, impacting all our services.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We apologize for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
Support Staff

 
All 2022-06-15 06:26 GMT
Update 2: OS & Security Mail Server upgrades Resolved

Dear Customers,

We would like to inform you about planned upcoming maintenance at ALL data centers.
It will be related to OS update and security upgrades to all our mail servers, with the following schedule:

Update1: successfully completed: June 13th, 2022 - Australia, Bulgaria, Finland DCs: 09:00 - 10:00 UTC
Update2: successfully completed: June 14th, 2022 - United Kingdom DC: 09:00 - 10:00 UTC
June 15th, 2022 - United States DC: 09:00 - 11:00 UTC

The expected downtime for each of the mail servers is 30 minutes. This will affect the connections to the mail server and the webmail as well.

Tasks:
-Preparation for the maintenance
-Perform OS and security upgrades to one mail server at a time and test functionality
-Overall test of environment functionality after the changes.

Best Regards,
Support Staff

 
SteadFast
 Chicago, Illinois, USA
2022-04-27 12:52 GMT
2022-04-27 07:52 EST
Network Connection Issues US Data Center Resolved

Dear Customers,

Our US DC is currently experiencing general network connectivity loss, impacting all our services in the data center. Timeouts on related servers on other data centers like UK one could be noticed as well.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,

Support Staff

 
SteadFast
 Chicago, Illinois, USA
2022-04-20 07:00 GMT
2022-04-20 02:00 EST
US Data Center Main System Database Upgrade Resolved
Dear Customers,

We would like to inform you about a main system database upgrade
will be performed where the physical server will be replaced with a new one on Wednesday - April 20, 2022.

Start: Wednesday, April 20, 07:00 UTC.

Expected maintenance window is 15-20 minutes.

During this period database will be inaccessible thus all services
related to the US data center may experience timeouts, like control panel,
websites, email addresses, and so on.

Thank you for your time and understanding regarding this
matter.

Best Regards,
Support Staff
 
SteadFast
 Chicago, Illinois, USA
2022-04-18 11:25 GMT
2022-04-18 06:25 EST
Major Flood attack at USA Data Center Resolved

Dear Clients,

For the past 45 minutes we have been
experiencing a widescale DDOS attack aimed at one of ours clients that
resulted in overall network service disruptions with all services and timeouts noticed on many different services.

Update: Trouble has been resolved and network connections are back to normal.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2022-03-31 04:59 GMT
UK Data Center Control Panel Maintenance Resolved
Dear Customers,

We would like to inform you that an emergency maintenance
over control panel at our UK data center will be performed on
Thursday - March 31, 2022

Start: Thursday , March 31, 07:00 UTC .

Expected maintenance window 15-20 minutes.

System database will be temporarily inaccessible for updates.
Total control panel downtime is expected.

Thank you for your time and understanding regarding this
matter.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2022-03-30 09:37 GMT
UK Data Center Control Panel Trouble Resolved
Dear Customers,

We would like to inform you that a temporary trouble is noticed on UK control panels - uk.cloudlogin.co , where system database appears to be corrupted and prevent changes in control panels or access timeouts.

Start: Wednesday , March 30, 07:30 UTC .
End: Wednesday , March 30, 09:50 UTC .

Our administrators are working on this at the moment so it could be resolved shortly.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff   
 
SteadFast
 Chicago, Illinois, USA
2022-01-10 13:21 GMT
2022-01-10 08:21 EST
Packet loss from/to SF Resolved
Dear Customers, Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. Timeouts on related servers on other data centers like UK one could be noticed as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, Support Staff
 
FiColo
 Helsinki, Finland
2021-10-25 02:25 GMT
Finland DC Planned Maintenance Oct 25th 2021 Resolved
Dear Customers,

We would like to inform you about planned upcoming maintenance at our data center in Finland.

It will take place on 25.10.2021 00:01 - 06:00EEST

Configuration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance.

All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform configuration change to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Best Regards,
Support Staff
 
SteadFast
 Chicago, Illinois, USA
2021-09-29 11:21 GMT
2021-09-29 06:21 EST
Network Connection Issues US Data Center Resolved
Dear Customers,

Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
Support Staff