Dear valued customers,

We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers to replace faulty hardware.
This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.

During this process, you may experience a brief interruption in service.

The maintenance window is planned for December 13th, between 16:00 and 18:00 UTC.

Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.

Thank you for your patience and understanding.

Sincerely,
Support Team

Dear Valued Customers,

We wish to inform you that, Monday (09/12/2024) at 10:00 GMT+11 (Sydney Time), we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems.

During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within one hour.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Sincerely,

The Support Team

Dear Customers,

We are reaching out to inform you of a significant upgrade to our network infrastructure that is designed to enhance the quality and performance of our services in the US Data Center.

On Wednesday, November 13th at 16:00 UTC we will begin announcing all of our US network prefixes over BGP directly ourselves instead of having them announced by Colohouse.

This will ensure that we have better control over them and aims to improve network stability across our US Data Center services.

Due to the nature of the work there will be several periods of complete or partial network unreachability, while network devices globally across the internet adjust to the newly propagated routes.

We expect the maintenance to be completed within an hour, at which point all of the networks should be fully operational and reachable from everywhere.

Date: Wednesday, November 13th, 2024

Start: 16:00 UTC

Expected Maintenance Window: 1 Hour

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Sincerely,

The Support Team

Dear Customers,

We are currently experiencing network connectivity issues at our U.S. data center, affecting email deliverability to Hotmail and Outlook services. 

Issue timeline:

The issues started on the morning of October 31, 2024, EST, when the legacy DDoS protection vendor used by our US data center (NSFocus) stopped announcing all Colohouse-related routes without coordination. Once the prefixes were rerouted away from NSFocus, connectivity was restored. This was not communicated to us in any way, and since we currently have our data center announce some of our networks for us over BGP, we had no way of mitigating the issue on our own. We are still experiencing issues with routes related to Microsoft services, as these are unreachable over the data center's new ASN for all of our prefixes. As a result, our clients may not be able to send any emails to Hotmail or Outlook servers. The data center is actively working to resolve this issue as soon as possible.

Update as of 11.02.2024

Colohouse have proven out their network and their announcement of our routes to Microsoft systems. Our network blocks are being announced in the correct way. When they shift the traffic from either direct peering with Microsoft or via another transit provider they see the same results from Microsoft. Colohouse have opened a ticket with Microsoft to enquire what they are receiving from them and why they are not allowing traffic to come in. Traffic from our prefix ranges is not being affected by any other network, ie Google, Cloudflare, just Microsoft. We are waiting for Colohouse's response who in turn are waiting for a response from Microsoft.

We will keep you posted on any updates as they become available.

Update as of 11.03.2024

All Microsoft routes are working as of 11.02.2024 09:30 PM UTC. Services are back to normal. Thank you for your patience!

Sincerely,
The Support Team

Dear Valued Customers,

We wish to inform you that, tomorrow(13/09/2024) at 4:00 PM AEST, we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems.

During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within two hours.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Sincerely,

The Support Team

Dear Customers,

We are currently facing network connectivity issues at our BG data center, which are affecting all services hosted there.

Our team is actively collaborating with our network providers and data center technicians to resolve the issue and restore services as swiftly as possible.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

Dear Customers,
We are currently facing connectivity issues with our US data center due to technical difficulties with our DDoS protection provider. This is affecting all our services hosted in that location.

Our team is actively collaborating with both the DDoS provider and our data center technicians to resolve the issue as swiftly as possible and restore normal service.

We apologize for any inconvenience this may cause and appreciate your understanding.

Dear Customers,

Please be informed that unscheduled maintenance is currently underway for some of our servers. 

We are applying critical updates that require an immediate reboot. The process will take approximately 30 minutes for all servers to be back online and fully operational.

We appreciate your understanding and patience as we work to ensure the security and stability of our systems. We will notify you as soon as the maintenance is complete.

Thank you for your understanding.

Best regards,

Support Team

Dear Customers,

There is an isolated hardware issue in the data center in USA. The services that are affected are part of the VPSes and part of the shared hosting accounts like MySQL Database server in this data center. Our system administrators and the data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.

Thank you for your understanding on this matter and apologies for any inconvenience caused.

Thank you for your patience and understanding.

Sincerely,
Support Team

Dear valued customers,

We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers. This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.

During this process, you may experience a brief interruption in service. We anticipate that the entire operation will be completed within approximately 20 minutes.

Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.

Thank you for your patience and understanding.

Sincerely,
Support Team