Dear Customers,

Starting at 07:00 am UTC tomorrow morning, Oct 13th will be performing maintenance to our databases which serve all our webmail interfaces.

During this time, access to these interfaces will be interrupted for up to 30 minutes, however these actions do not interfere with mail flow in any way.

This does not have any effect on IMAP or POP services.

Thank you for your time and understanding regarding this matter.

Internet edge routers maintenance 12.10.2020 00:01 - 06:00 EEST

Severity and user impact: Major - Maintenance will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

Maintenance action will be performed to one fault tolerant Internet edge router at a time. During the maintenance window connection sessions may move from one fault tolerant router to another. All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform planned maintenance action to one fault tolerant router at a time
-Overall test of environment functionality after the changes.

Dear Customers,

We would like to inform you about an upcoming maintenance on the server related to our support ticket system.

We will be migrating the server on Wednesday, 6.30 am - 7.00 am UTC.

During the maintenance the ticket system will not be accessible from the control panel and if you need any assistance during that time, you can always get in touch with us via email at support@propersupport.com

Best Regards,
Support Staff

Dear Customers,

We’ll be performing a scheduled system maintenance this Wednesday, September 30th, 2020 between 6:30 AM and 7:30 AM UTC.

During this maintenance window there may be limited access to certain functions of your Control Panel such as Let's Encrypt issuance, etc.

We apologize for any inconvenience this may cause, and thank you for your patience.

Best Regards,
Support Staff

Dear clients,



Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely monitoring the situation and hope it will be promptly resolved by the DC staff.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
Support Staff

Dear Customers,

We are deploying a new Distributed-Denial-of-Service Protection system (Anti-DDoS) that will take place on 10.09.2020 at 00.01 EEST.

No action is required from the customers during the replacement from the old system to the upgraded Anti-DDoS system,
estimated downtime for the replacement will be maximum approx. 30 minutes.

Goals:
-Possibility to react detected attacks faster and with various methods.
-Better protection against DDoS attacks targeted towards customer environments
-Better segregated DDoS protection solutions, to avoid single attack target protective actions possibly causing unwanted effects towards other customer systems.

If you have any questions, don't hesitate to contact us.

Best Regards,
Support Staff

Dear Customers,

We are currently in the process of upgrading the Power Distribution Units at one of the racks in our US Data Center to increase resilience and stability.

While this is in progress, some dedicated servers located there may need to be power cycled, while they are being moved to the new units.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team

We are currently experiencing an issue with one of our database servers in Australia.

This can lead degraded or loss of services for the clients on the server.
Our administrators are working on resolving the issue.

We apologize for any inconvenience caused.

Dear Customers,

We are currently experiencing routing issues affecting our US Data Center which is also affecting our services.

Our system administrators are
working closely with the data center technicians in order to resolve
this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team

Dear Customers,

We are currently experiencing overloading with a storage cluster causing time-outs on various services like websites and or files access.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team