Get the latest on planned upgrades, maintenance, outages or any other unexpected events that can affect your web hosting services.
Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.
Data Center | Date & Time | Issue | Current Status |
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ColoHouse Chicago, Illinois, USA |
2024-11-03 04:25 GMT 2024-11-02 23:25 EST |
Network connectivity issues with our US data center | Resolved |
Dear Customers, We are currently experiencing network connectivity issues at our U.S. data center, affecting email deliverability to Hotmail and Outlook services. Issue timeline: The issues started on the morning of October 31, 2024, EST, when the legacy DDoS protection vendor used by our US data center (NSFocus) stopped announcing all Colohouse-related routes without coordination. Once the prefixes were rerouted away from NSFocus, connectivity was restored. This was not communicated to us in any way, and since we currently have our data center announce some of our networks for us over BGP, we had no way of mitigating the issue on our own. We are still experiencing issues with routes related to Microsoft services, as these are unreachable over the data center's new ASN for all of our prefixes. As a result, our clients may not be able to send any emails to Hotmail or Outlook servers. The data center is actively working to resolve this issue as soon as possible. Update as of 11.02.2024 Colohouse have proven out their network and their announcement of our routes to Microsoft systems. Our network blocks are being announced in the correct way. When they shift the traffic from either direct peering with Microsoft or via another transit provider they see the same results from Microsoft. Colohouse have opened a ticket with Microsoft to enquire what they are receiving from them and why they are not allowing traffic to come in. Traffic from our prefix ranges is not being affected by any other network, ie Google, Cloudflare, just Microsoft. We are waiting for Colohouse's response who in turn are waiting for a response from Microsoft. We will keep you posted on any updates as they become available. Update as of 11.03.2024
Sincerely, |
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Amaze Sydney, Australia |
2024-09-13 03:57 GMT 2024-09-13 13:57 Australia/Sydney |
Scheduled Maintenance AU Datacenter | Resolved |
Dear Valued Customers, We wish to inform you that, tomorrow(13/09/2024) at 4:00 PM AEST, we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems. During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within two hours. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Sincerely, The Support Team |
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S3C Sofia, Bulgaria |
2024-09-10 02:08 GMT 2024-09-10 05:08 Europe/Sofia |
Network connectivity issues with our BG data center | Resolved |
Dear Customers, We are currently facing network connectivity issues at our BG data center, which are affecting all services hosted there. Our team is actively collaborating with our network providers and data center technicians to resolve the issue and restore services as swiftly as possible. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time. |
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ColoHouse Chicago, Illinois, USA |
2024-08-13 11:10 GMT 2024-08-13 06:10 EST |
Network Connection Issues in the Data Center in USA | Resolved |
Dear Customers, Our team is actively collaborating with both the DDoS provider and our data center technicians to resolve the issue as swiftly as possible and restore normal service. We apologize for any inconvenience this may cause and appreciate your understanding. |
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ColoHouse Chicago, Illinois, USA |
2024-07-31 19:05 GMT 2024-07-31 14:05 EST |
Unscheduled maintenance is currently underway | Resolved |
Dear Customers, Please be informed that unscheduled maintenance is currently underway for some of our servers. We are applying critical updates that require an immediate reboot. The process will take approximately 30 minutes for all servers to be back online and fully operational. We appreciate your understanding and patience as we work to ensure the security and stability of our systems. We will notify you as soon as the maintenance is complete. Thank you for your understanding. Best regards, Support Team |
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ColoHouse Chicago, Illinois, USA |
2024-07-20 04:28 GMT 2024-07-19 23:28 EST |
Isolated Servers Timeouts | Resolved |
Dear Customers, Thank you for your patience and understanding. Sincerely, |
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ColoHouse Chicago, Illinois, USA |
2024-05-10 07:15 GMT 2024-05-10 02:15 EST |
Unplanned Server Shutdown | Resolved |
Dear valued customers, We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers. This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems. During this process, you may experience a brief interruption in service. We anticipate that the entire operation will be completed within approximately 20 minutes. Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible. Thank you for your patience and understanding. Sincerely, |
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ColoHouse Chicago, Illinois, USA |
2024-05-07 19:12 GMT 2024-05-07 14:12 EST |
Storage Outage | Resolved |
Dear Customers, |
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ColoHouse Chicago, Illinois, USA |
2024-04-22 02:27 GMT 2024-04-21 21:27 EST |
Network Packet Loss in US | Resolved |
Dear Customers, We would like to inform you of a current network issue we are experiencing that may impact your service. Over the past few days, we have observed intermittent packet loss to our US data center. Rest assured, our team is actively collaborating with our data center technicians to resolve this issue as swiftly as possible. We understand the importance of a stable and reliable network for your operations and are dedicated to restoring normal service. However, if you encounter any connectivity issues in the meantime, we kindly ask you to reach out to our support team. To expedite the troubleshooting process, please provide a trace route to our server from your location experiencing the problem. This information will greatly assist us in identifying and resolving any specific issues affecting your connection. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve this matter promptly. Thank you for your continued trust in our services. Best Regards, Support Staff |
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ColoHouse Chicago, Illinois, USA |
2024-04-15 12:08 GMT 2024-04-15 07:08 EST |
Subnet connectivity issues | Resolved |
We are currently experiencing connectivity issues affecting our subnet 162.210.96.0/24 in the Colohouse DC due to routing problems with one of the Data Center's upstream providers. We are actively working with the netops staff at the Colohouse Data Center to resolve these issues as swiftly as possible. We understand the inconvenience this may cause and are making every effort to restore service to full capacity. We will keep you updated on the progress of our resolution efforts. Thank you for your patience and understanding. |