ongoing / resolved server issues

Here you can check the current status of your server. Click on the issue link to learn more about the problem and when it is expected to be resolved.
Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.

Data Center	Date & Time	Issue	Current Status
FiColo Helsinki, Finland	2021-10-25 02:25 GMT	Finland DC Planned Maintenance Oct 25th 2021	Resolved
Dear Customers, We would like to inform you about planned upcoming maintenance at our data center in Finland. It will take place on 25.10.2021 00:01 - 06:00EEST Configuration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance. All Ficolo Internet customers are affected by this maintenance. Tasks: -Preparation for the maintenance -Perform configuration change to one fault tolerant router at a time and test functionality -Overall test of environment functionality after the changes. Best Regards, Support Staff
SteadFast Chicago, Illinois, USA	2021-09-29 11:21 GMT 2021-09-29 07:21 EST	Network Connection Issues US Data Center	Resolved
Dear Customers, Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, Support Staff
SteadFast Chicago, Illinois, USA	2021-08-23 04:19 GMT 2021-08-23 00:19 EST	Change in US data center location	Resolved
Dear Customer, -------------------------------------------------------- Update: We are glad to inform that the previously mentioned KVM and Dedicated Servers have been re-racked and are booted up. -------------------------------------------------------- Update: We are happy to announce all cloud hosting servers are up and running as well as all VPS servers with a total downtime of 18h. All KVM and a small number of dedicated servers are yet to be re-racked in the new location and booted up. We will keep you informed. -------------------------------------------------------- We want to inform you about an upcoming change in our US data center location - we will be moving from our current location to Steadfast's main building. The new location will allow us to deploy a better infrastructure, it will offer us more room to grow, and will have better access to on-site assistance. This will help us to deliver an overall better service. The migration process has already begun. We have already moved a lot of our network infrastructure to the new location in order to set up a fully functioning hosting environment. The next step is to migrate all cloud and VPS/KVM customers. The migration will begin Saturday (August 21st) 00:00 AM EST. The expected interruption of service will be anywhere between 6 and 24 hours. Note: customers on our cloud platform with accounts larger than 80GB will be moved in the days prior to Saturday. During the moving process, their websites will be available in read-only mode. Best Regards, Support Staff
SteadFast Chicago, Illinois, USA	2021-08-14 07:02 GMT 2021-08-14 03:02 EST	US Data Center Hardware Failure	Resolved
Dear Customers, We would like to inform you that we are currently experiencing a hardware issue at our USA data center. This could affect random services including websites functionality, email services and connection timeouts. Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible. Update: The hardware trouble has been fixed for the time being while our administrators will continue to monitor the equipment closely. We apologize for any inconveniences this might have caused you. Kind Regards, Support Staff
FiColo Helsinki, Finland	2021-07-19 16:28 GMT	Major Hardware Failure	Resolved
Dear Customers, We would like to inform you that we are currently experiencing a major hardware issue at our Finnish data center. During this time the equipment will replaced and it could result in experiencing issues with the File Manager, FTP and functionality of the websites. Our administrators are working on resolving the matter as we speak. We apologize for any inconveniences this might have caused you.
FiColo Helsinki, Finland	2021-07-18 05:09 GMT	Hardware issues	Resolved
Dear Customers, We would like to inform you that we are currently experiencing a hardware issue at our Finnish data center. This may result in experiencing issues with the File Manager, FTP and functionality of the websites. Our administrators are working on resolving the matter as we speak. We apologize for any inconveniences this might have caused you.
FiColo Helsinki, Finland	2021-07-07 12:53 GMT	Hardware issues	Resolved
Dear Customers, We would like to inform you that we are currently experiencing a hardware issue at our Finnish data center. This may result in experiencing issues with the File Manager, FTP and functionality of the websites. Our administrators are working on resolving the matter as we speak. We apologize for any inconveniences this might have caused you.
Pulsant London, UK	2021-05-01 22:17 GMT	UK Data Center Control Panel Maintenance	Resolved
Dear Customers, We would like to inform you that a maintenance over control panel at our UK data center will be performed on Sunday - May 02, 2021 Start: Sunday, May 02, 00:00 UTC . Expected maintenance window 2 hours. We will be moving system database server maintaining the control panel to a new one. Thank you for your time and understanding regarding this matter. Best Regards, Support Staff
SteadFast Chicago, Illinois, USA	2021-04-18 10:15 GMT 2021-04-18 06:15 EST	Apr 18th US DC Network Maintenance	Resolved
We have scheduled network maintenance for our Chicago DC Facility. Date: Sunday, April 18, 2021 Start Time: 12:00 AM CDT (UTC -5) End Time: 6:00 AM CDT (UTC -5) Maintenance Scope: This maintenance is designed to replace the Layer3 routing devices that manage the network. Customer Impact: Due to the nature of the work there will be several periods of complete or partial unreachability onsite as we perform this maintenance. Thank you for your time and understanding regarding this matter. Best Regards, Support Staff
SteadFast Chicago, Illinois, USA	2021-03-25 00:14 GMT 2021-03-24 20:14 EST	Storage Server Overload	Resolved
We are currently experiencing overloading with a storage cluster causing time-outs on various services like websites and or files access. Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible. As soon as the trouble is resolved we will update its status here. Please accept our apologies for any caused inconvenience.