Dear Customers,

We would like to inform you about planned upcoming maintenance at ALL data centers.
It will be related to OS update and security upgrades to all our mail servers, with the following schedule:

Update1: successfully completed: June 13th, 2022 - Australia, Bulgaria, Finland DCs: 09:00 - 10:00 UTC
Update2: successfully completed: June 14th, 2022 - United Kingdom DC: 09:00 - 10:00 UTC
June 15th, 2022 - United States DC: 09:00 - 11:00 UTC

The expected downtime for each of the mail servers is 30 minutes. This will affect the connections to the mail server and the webmail as well.

Tasks:
-Preparation for the maintenance
-Perform OS and security upgrades to one mail server at a time and test functionality
-Overall test of environment functionality after the changes.

Best Regards,
Support Staff

Dear Customers,

Our US DC is currently experiencing general network connectivity loss, impacting all our services in the data center. Timeouts on related servers on other data centers like UK one could be noticed as well.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,

Support Staff

Dear Customers,

We would like to inform you about a main system database upgrade
will be performed where the physical server will be replaced with a new one on Wednesday - April 20, 2022.

Start: Wednesday, April 20, 07:00 UTC.

Expected maintenance window is 15-20 minutes.

During this period database will be inaccessible thus all services
related to the US data center may experience timeouts, like control panel,
websites, email addresses, and so on.

Thank you for your time and understanding regarding this
matter.

Best Regards,
Support Staff

Dear Clients,

For the past 45 minutes we have been
experiencing a widescale DDOS attack aimed at one of ours clients that
resulted in overall network service disruptions with all services and timeouts noticed on many different services.

We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.

Best Regards,
Support Staff

Dear Customers,

We would like to inform you that an emergency maintenance 
over control panel at our UK data center will be performed on
Thursday - March 31, 2022

Start: Thursday , March 31, 07:00 UTC . 

Expected maintenance window 15-20 minutes.

System database will be temporarily inaccessible for updates. 
Total control panel downtime is expected.

Thank you for your time and understanding regarding this 
matter.

Best Regards,
Support Staff

Dear Customers,

We would like to inform you that a temporary trouble is noticed on UK control panels - uk.cloudlogin.co , where system database appears to be corrupted and prevent changes in control panels or access timeouts.



Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff   

Dear Customers, Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. Timeouts on related servers on other data centers like UK one could be noticed as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, Support Staff

Dear Customers,

We would like to inform you about planned upcoming maintenance at our data center in Finland.

It will take place on 25.10.2021 00:01 - 06:00EEST

Configuration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance.

All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform configuration change to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Best Regards,
Support Staff

Dear Customers,

Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
Support Staff

Dear Customer,
We want to inform you about an upcoming change in our US data center location - we will be moving from our current location to Steadfast's main building.

The new location will allow us to deploy a better infrastructure, it will offer us more room to grow, and will have better access to on-site assistance.

This will help us to deliver an overall better service.

The migration process has already begun. We have already moved a lot of our network infrastructure to the new location in order to set up a fully functioning hosting environment. The next step is to migrate all cloud and VPS/KVM customers.

The migration will begin Saturday (August 21st) 00:00 AM EST. The expected interruption of service will be anywhere between 6 and 24 hours.


Best Regards,
Support Staff