Here you can check the current status of your server. Click on the issue link to learn more about the problem and when it is expected to be resolved.
Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.
| Data Center | Date & Time | Issue | Current Status |
|---|---|---|---|
| SteadFast Chicago, Illinois, USA |
2021-08-23 04:19 GMT 2021-08-23 00:19 EST |
Change in US data center location | Resolved |
|
Dear Customer,
-------------------------------------------------------- Update: We are glad to inform that the previously mentioned KVM and Dedicated Servers have been re-racked and are booted up. -------------------------------------------------------- Update: We are happy to announce all cloud hosting servers are up and running as well as all VPS servers with a total downtime of 18h. All KVM and a small number of dedicated servers are yet to be re-racked in the new location and booted up. We will keep you informed. -------------------------------------------------------- The new location will allow us to deploy a better infrastructure, it will offer us more room to grow, and will have better access to on-site assistance. This will help us to deliver an overall better service. The migration process has already begun. We have already moved a lot of our network infrastructure to the new location in order to set up a fully functioning hosting environment. The next step is to migrate all cloud and VPS/KVM customers. The migration will begin Saturday (August 21st) 00:00 AM EST. The expected interruption of service will be anywhere between 6 and 24 hours. Note: customers on our cloud platform with accounts larger than 80GB will be moved in the days prior to Saturday. During the moving process, their websites will be available in read-only mode. Best Regards, Support Staff |
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| SteadFast Chicago, Illinois, USA |
2021-08-14 07:02 GMT 2021-08-14 03:02 EST |
US Data Center Hardware Failure | Resolved |
|
Dear Customers, We would like to inform you that we are currently experiencing a hardware issue at our USA data center. This could affect random services including websites functionality, email services and connection timeouts. Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible. Update: The hardware trouble has been fixed for the time being while our administrators will continue to monitor the equipment closely. We apologize for any inconveniences this might have caused you. Kind Regards,
Support Staff |
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| FiColo Helsinki, Finland |
2021-07-19 16:28 GMT |
Major Hardware Failure | Resolved |
|
Dear Customers, We would like to inform you that we are currently experiencing a major hardware issue at our Finnish data center. During this time the equipment will replaced and it could result in experiencing issues with the File Manager, FTP and functionality of the websites. Our administrators are working on resolving the matter as we speak. |
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| FiColo Helsinki, Finland |
2021-07-18 05:09 GMT |
Hardware issues | Resolved |
|
Dear Customers, We would like to inform you that we are currently experiencing a hardware issue at our Finnish data center. This may result in experiencing issues with the File Manager, FTP and functionality of the websites. Our administrators are working on resolving the matter as we speak. |
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| FiColo Helsinki, Finland |
2021-07-07 12:53 GMT |
Hardware issues | Resolved |
|
Dear Customers, We would like to inform you that we are currently experiencing a hardware issue at our Finnish data center. This may result in experiencing issues with the File Manager, FTP and functionality of the websites. Our administrators are working on resolving the matter as we speak. |
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| Pulsant London, UK |
2021-05-01 22:17 GMT |
UK Data Center Control Panel Maintenance | Resolved |
|
Dear Customers,
We would like to inform you that a maintenance over control panel at our UK data center will be performed on Sunday - May 02, 2021 Start: Sunday, May 02, 00:00 UTC . Expected maintenance window 2 hours. We will be moving system database server maintaining the control panel to a new one. Thank you for your time and understanding regarding this matter. Best Regards, Support Staff |
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| SteadFast Chicago, Illinois, USA |
2021-04-18 10:15 GMT 2021-04-18 06:15 EST |
Apr 18th US DC Network Maintenance | Resolved |
|
We have scheduled network maintenance for our Chicago DC Facility.
Date: Sunday, April 18, 2021 Start Time: 12:00 AM CDT (UTC -5) End Time: 6:00 AM CDT (UTC -5) Maintenance Scope: This maintenance is designed to replace the Layer3 routing devices that manage the network. Customer Impact: Due to the nature of the work there will be several periods of complete or partial unreachability onsite as we perform this maintenance. Thank you for your time and understanding regarding this matter. Best Regards, Support Staff |
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| SteadFast Chicago, Illinois, USA |
2021-03-25 00:14 GMT 2021-03-24 20:14 EST |
Storage Server Overload | Resolved |
|
We are currently experiencing overloading with a storage cluster causing time-outs on various services like websites and or files access.
Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible. As soon as the trouble is resolved we will update its status here. Please accept our apologies for any caused inconvenience. |
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| SteadFast Chicago, Illinois, USA |
2021-03-16 18:30 GMT 2021-03-16 14:30 EST |
Network Connection Issues US Data Center | Resolved |
|
Dear clients,
Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely monitoring the situation and hope it will be promptly resolved by the DC staff. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, Support Staff |
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| Pulsant London, UK |
2021-02-27 00:42 GMT |
Feb 27th UK DC core network switches maintenance | Resolved |
|
Dear Customers,
We would like to inform you of a maintenance that will be performed in our UK Data Center. Start: Saturday February 27th from 00:01 - 06:00 AM UTC. All servers will be rebooted one at a time with expected downtime 5 to 10 minutes per server. The reason for the maintenance is a migration to more resilient core network switches. All services are affected by the reboot and during that time the accounts and user date will be temporary inacessible. Thank you for your time and understanding regarding this matter. Best Regards, Support Staff |
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