Get the latest on planned upgrades, maintenance, outages or any other unexpected events that can affect your web hosting services.
Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.


Data Center Date & Time Issue Current Status
ColoHouse
 Chicago, Illinois, USA
2024-07-20 04:28 GMT
2024-07-19 23:28 EST
Isolated Servers Timeouts Resolved

Dear Customers,

There is an isolated hardware issue in the data center in USA. The services that are affected are part of the VPSes and part of the shared hosting accounts like MySQL Database server in this data center. Our system administrators and the data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.

Thank you for your understanding on this matter and apologies for any inconvenience caused.

Thank you for your patience and understanding.

Sincerely,
Support Team

 
ColoHouse
 Chicago, Illinois, USA
2024-05-10 07:15 GMT
2024-05-10 02:15 EST
Unplanned Server Shutdown Resolved

Dear valued customers,

We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers. This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.

During this process, you may experience a brief interruption in service. We anticipate that the entire operation will be completed within approximately 20 minutes.

Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.

Thank you for your patience and understanding.

Sincerely,
Support Team

 
ColoHouse
 Chicago, Illinois, USA
2024-05-07 19:12 GMT
2024-05-07 14:12 EST
Storage Outage Resolved

Dear Customers,

We are currently experiencing storage outage which may impact your services. Our system administrators are currently working on this in order to restore all of the services back to normal as quickly as possible.

We apologize for any inconveniences this might have caused you.
Thank you for your patience and understanding!

Best Regards,
Support Staff

 
ColoHouse
 Chicago, Illinois, USA
2024-04-22 02:27 GMT
2024-04-21 21:27 EST
Network Packet Loss in US Resolved

Dear Customers,

We would like to inform you of a current network issue we are experiencing that may impact your service. Over the past few days, we have observed intermittent packet loss to our US data center.

Rest assured, our team is actively collaborating with our data center technicians to resolve this issue as swiftly as possible. 

We understand the importance of a stable and reliable network for your operations and are dedicated to restoring normal service.

However, if you encounter any connectivity issues in the meantime, we kindly ask you to reach out to our support team. 

To expedite the troubleshooting process, please provide a trace route to our server from your location experiencing the problem. 

This information will greatly assist us in identifying and resolving any specific issues affecting your connection.

We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve this matter promptly. 

Thank you for your continued trust in our services.


Best Regards,

Support Staff

 
ColoHouse
 Chicago, Illinois, USA
2024-04-15 12:08 GMT
2024-04-15 07:08 EST
Subnet connectivity issues Resolved

We are currently experiencing connectivity issues affecting our subnet 162.210.96.0/24 in the Colohouse DC due to routing problems with one of the Data Center's upstream providers. We are actively working with the netops staff at the Colohouse Data Center to resolve these issues as swiftly as possible.

We understand the inconvenience this may cause and are making every effort to restore service to full capacity. We will keep you updated on the progress of our resolution efforts.

Thank you for your patience and understanding.

 
ColoHouse
 Chicago, Illinois, USA
2024-04-06 16:08 GMT
2024-04-06 11:08 EST
hardware issue in USA Resolved

Hello,

There is a hardware issue in the data center in USA. The services that are affected are part of the VPSes and part of the shared hosting accounts in this data center. Our system administrators and the data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.

Thank you for your understanding on this matter and apologies for any inconvenience caused.

 
All 2024-02-09 03:26 GMT
Major Flood attack to All Servers Resolved

Dear Clients,

For the past 45 minutes we have been experiencing a widescale DDOS attack aimed at one of ours clients that resulted in overall network service disruptions with all services and timeouts noticed on many different websites.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.


Thank you for your understanding.


Best Regards,

Support Staff

 
ColoHouse
 Chicago, Illinois, USA
2023-11-02 22:46 GMT
2023-11-02 17:46 EST
Network Connection Issues US Data Center Resolved

Dear Customers,

We are currently experiencing periodic general network connectivity loss to our US Data center, impacting all our services.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We apologize for any inconvenience this has caused you and thank you for your patience and understanding.


Kind Regards,

Support Staff

 
All 2023-10-12 05:46 GMT
Upcoming Maintenance Notice: Dedicated Servers Reboot for OS & Security Upgrades Resolved
Dear Customers,

We want to inform you about an upcoming maintenance activity that will impact our dedicated servers with Hepsia control panel.
We will be performing essential Operating System and Security upgrades to ensure optimal performance, stability, and security of our services.

Maintenance Schedule:

- Start Date & Time: Thursday, October 12th
- Maintenance Window: Between 05:00 UTC and 10:00 UTC

During this period, each dedicated server will need to be rebooted. We estimate the downtime for each server to be approximately 30 minutes.

Action Required:

- If you have critical operations that need to be performed during this timeframe, please ensure to save your work and log out in advance.
- Avoid scheduling any time-sensitive tasks during the maintenance window.

We understand the importance of your services, and we will do our best to minimize the downtime. We appreciate your patience and cooperation during this maintenance activity.

If you have any concerns or questions, please feel free to contact our support team.

Thank you for your understanding.

Best Regards,
Support Staff
 
FiColo
 Helsinki, Finland
2023-09-29 08:48 GMT
Network Connection Issue Finland Datacenter Resolved

Dear Customers,


We are currently experiencing general network connectivity loss to our Finnish Datacenter.


We are closely working with our data center technicians and the issue will be promptly resolved within an hour.


We apologize for any inconvenience this has caused you and thank you for your patience and understanding.


Kind Regards,

Support Staff