Dear Customers,

We would like to announce a planned network maintenance in our Finnish Data Center that will take place on Thursday,
the 4th of June 2020 (2020-06-04). The scheduled maintenance window is 07:00 AM - 08:00 AM UTC / 10:00 AM - 11:00 AM EEST  
and during that time frame we expect intermittent to full service interruptions. The purpose of this maintenance is to upgrade  
and enhance the stability of our network equipment by implementing newer and more advanced hardware in key areas of our network.

Thank you for your understanding.

Best Regards,
Support Team

Maintenance Planned for 01.06.2020 00:01 - 06:00 EEST

Severity and user impact: Major - Upgrade will be done to one fault tolerant router at a time. However there can be minor outages in customers connections during the maintenance window.

Internet Edge routers will be upgraded to recent software version during the maintenance window. All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Performance and security.

Thank you for your time and understanding regarding this matter.

Dear Customers,

We are currently migrating the hosting control panel and its database to a more powerful server, which is why it will be temporary unavailable.

Please have in mind that this will not affect your websites or emails functionality!

Thank you for your time and understanding regarding this matter.


Best Regards,
Support Team

Dear Customers,

We are currently experiencing network connectivity issues to servers in our USA Data Center. Websites and email address timeouts are noticed during the trouble.

Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team 

Dear Customers,

We are currently experiencing trouble with a Ceph storage cluster causing time-outs on various
services like websites and or files access.

Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.


Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team

We would like to inform you that the one of the web servers in the UK data center is currently experiencing a DDOS attack. Our system administrators are working on resolving this as we speak.

Thank you for your patience and understanding. We apologize for any inconvenience caused by this.

We would like to inform out customers that we are currently experiencing overload issues on some of our AU servers. Clients on those servers may experience problems with their websites not showing up. Our administrators are currently working on resolving the issue as we speak.

We apologize for any inconveniences that this might have caused you.

We want to let you know that due to software upgrades on some of our core storage servers, your web sites may be unavailable for short consecutive periods. The upgrade will not take more than 10 minutes in total.

Thank you for your understanding and patience while we carry these out.