Dear valued customers,

We would like to inform you that we are performing an emergency hardware replacement to ensure the continued stability and security of our services. During this time, some services may experience temporary downtime for websites or databases. 
We expect the process to be completed within 1 hour. 
Update: the process is completed successfully, and all services are operational now.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain the quality and reliability of our infrastructure.

Thank you for your continued trust!

Sincerely,
Support Team

Dear customers,

We are currently experiencing network connectivity issues in our Finland data center. 
This is causing intermittent connectivity problems to services hosted in that location, including emails or websites. 
Our team is working urgently together with the data center technicians and network engineers to identify the root cause and restore full service as quickly as possible. This is our top priority. We sincerely apologize for the inconvenience and disruption this is causing. We will continue to post updates here as soon as we have more information or a confirmed resolution time. 

Thank you for your patience and understanding.
Support Staff

Dear customers,

Service Update – US Data Center – Issue Resolved 

We are pleased to confirm that the large-scale DDoS attack targeting our US data center has been successfully mitigated and all affected services have now been fully restored.

Earlier today, we experienced significant network disruption and intermittent connectivity to services hosted in this location due to an unusually high-volume DDoS attack. Our security team, working closely with our data center partners, network engineers, and upstream providers, activated advanced mitigation measures and successfully neutralized the attack.

Normal performance and availability have been restored across all impacted systems. We are continuing to monitor the environment closely for any residual or follow-on activity.

We sincerely apologize for the inconvenience and disruption this caused to you and your operations. Thank you for your patience while we worked to resolve the situation as quickly as possible.

We will continue to provide updates here if any additional information becomes relevant. Should you notice any lingering issues, please do not hesitate to reach out to our support team.

Thank you again for your understanding.

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We are currently experiencing network connectivity issues in our US data center. 
This is causing intermittent connectivity problems to services hosted in that location. 
Our team is working urgently together with the data center technicians and network engineers to identify the root cause and restore full service as quickly as possible. This is our top priority. We sincerely apologize for the inconvenience and disruption this is causing. We will continue to post updates here as soon as we have more information or a confirmed resolution time. 

Thank you for your patience and understanding.
Support Staff

Dear Customers,

We are currently experiencing a storage and mail server outage which may impact some of your services.

Our system administrators and data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.

Best Regards,
Support Staff

Dear Valued Client,

We are writing to inform you of an upcoming physical relocation of our Australia data center.  

Due to the landlord's decision to redevelop the site, we are required to vacate the premises on short notice.

To ensure continued service and improved facility standards, we will be relocating all customer colocation equipment to our secure cage within Equinix.

The Move Process:

Our team has thoroughly prepared to ensure this transition is as seamless as possible. We are taking every precaution during the decommissioning, transport, and reinstallation of your hardware. Because this is a physical "lift and shift," a service outage is unavoidable; however, we are committed to minimizing downtime.

Scheduled Date: Friday, February 6th  

Outage Window: 8:00 PM - 12:00 AM AEDT  

Estimated Downtime: 1.5 - 2 hours

We apologise for the short notice and any inconvenience this relocation may cause. Our priority is the safety of your equipment and a swift return to normal operations.

If you have any questions or require additional information, please contact our support team immediately.

Best regards,  

The Support Team

Dear customers,

We apologize for the inconvenience, there is an unknown temporary trouble with MX servers with temporary overload affecting all email addresses' functionality in the system with partial timeouts
During this process, you may experience a brief interruption in service.

Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.

Thank you for your patience and understanding.

Sincerely,
Support Team

Dear customers,

We are currently experiencing network connectivity issues in our US data center. 
This is causing intermittent connectivity problems to services hosted in that location. 
Our team is working urgently together with the data center technicians and network engineers to identify the root cause and restore full service as quickly as possible. This is our top priority. We sincerely apologize for the inconvenience and disruption this is causing. We will continue to post updates here as soon as we have more information or a confirmed resolution time. 

Thank you for your patience and understanding.
Support Staff

Dear Customers,

We are currently facing network connectivity issues and instability at our US data center.
This could cause slow connections or timeouts on random services like websites, emails, or the control panel login. 

Our team is actively collaborating with our network providers and data center technicians in order to resolve the issue and restore the services back to normal as quickly as possible.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.

Best Regards,
Support Staff

Dear Customers, We are currently facing network connectivity issues and instability at our US data center. This could cause timeouts on random services like websites or emails.  Our team is actively collaborating with our network providers and data center technicians in order to resolve the issue and restore the services back to normal as quickly as possible. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter. Best Regards, Support Staff