ongoing / resolved server issues Web server issues (Resolved) 2018-08-16 19:45:15
We are currently experiencing issues with our Australian data center servers. Our administrators are currently working on resolving the issue.

We apologies for this inconvenience. Thank you for your understanding. ]]>
Network Issue / Connectivity loss (Resolved) 2018-08-14 09:14:01 We would like to inform you about connection loss problem with our network in Finland. Our administrators are aware of this issue and are currently investigating the problem in order to find a permanent solution.

Meanwhile some of the services might flap between states - operational and non-operational.

Thank you for the understanding regarding this matter!
Server Maintanance at our Bulgarian Data Center (Resolved) 2018-08-09 16:47:11
We will be performing maintenance procedures at our data center in Bulgaria tomorrow, the 9th of August, starting from 10:00AM UTC. Temporary interruptions of some of our services during the process. Thank you for your understanding regarding this matter. 

Mail Server Timeouts (Resolved) 2018-08-06 15:40:15
We would like to inform you about a temporary overload on the MX servers causing timeouts and slow performance of mail services including the error  messages noticed on mail clients and webmail application.

Our administrators are already working on this topic at the moment so the trouble could be resolved as quick as possible. Once the load is reduced email services will be operational as intended.
Please allow some extra time and try to resent your message later.

Thank you for your understanding on this matter.
Best Regards,
Support Staff  ]]>
USA MySQL Database Server Trouble (Resolved) 2018-08-03 14:15:09 We are experiencing an issue with one of our MySQL servers at the US DC
which may cause database connections issues with your sites. We are
working to bring it back online as faster as possible.
Thank you for your time and understanding regarding this matter.
Best Regards,Support Staff ]]>
Hardware failiure in our Bulgarian Data Center (Resolved) 2018-07-03 14:54:44 We are currently experiencing connectivity issues caused by a failure of some of our servers in our Data center in Bulgaria. Temporary downtime and connection losses are expected as a result.

Our administrators are working with our data center technicians to resolve this trouble as soon as possible.

Update: Our administrators have managed to restore shared hosting services which accounts should be now fully operational. Unfortunately VPS servers related services are still in trouble and our administrators continue working on this to resolve it as quickly as possible.

Thank you for your understanding regarding this matter.

US Hepsia Control Panel migration (Resolved) 2018-07-02 12:24:16
We would like to inform you about the upcoming US shared hosting service - Hepsia control panel server migration.

While the procedure is being performed the hosting control panel will not be accessible. The websites and the rest of the services will NOT be affected.

Start Time: July 2nd, 06:30 AM UTC

End Time: July 2nd, 8:30 AM UTC
Update: The process take a bit longer than expected and maintenance is still in process. There could be still some timeouts and slow performance noticed.
Update2: Maintenance has been completed successfully and all services are back operational.

Best Regards,
Support Staff  ]]>
Mail server hardware trouble (Resolved) 2018-06-29 17:21:17
We are currently experiencing  technical
difficulties with our mail-servers, which may result in problematic
connectivity or outgoing message failure.

We would like to apologize for any caused inconveniences and also would like to assure you that all technicians are  on sight and are  doing everything possible to rectify the problem.

Thank you for the understanding.
US Data Center Storage Upgrade (Resolved) 2018-06-20 06:58:50

We would like to inform you about an upcoming hardware upgrade to our storage platform in order to expand capacity and to further increase the resilience of our storage servers in the US Data Center.

While the procedure is being performed, temporary connectivity issues may arise, however our system administrators will be working closely with the data center technicians in order to minimize any service downtime.

Start Time: June 19th, 05:00 AM UTC

End Time: June 19th, 10:00 PM UTC

Update: Unfortunately the process appears to be taking longer than expected and troubles like timeouts are still noticed on the services.
We will post an update once the trouble is resolved completely.

Update 2: The storage platform upgrade has been completed, however some delay may be experienced in the incoming and outgoing delivery of emails during the next few hours.

Update 3: As of this morning all services should be operational properly as before and this case should be considered completed.

Best Regards,
Support Staff ]]>
Storage Issue with our US Data Center (Resolved) 2018-06-04 17:06:23
We are currently experiencing a storage issue in our Chicago data center, which may result in some websites to display a fast-cgi trouble page.

Our system administrators and data center technicians are already aware and working on resolving the issue with utmost urgency.

We apologize for the inconvenience that this issue may cause to you.]]>