Properstatus.com http://properstatus.com/ ongoing / resolved server issues Hardware failiure in our Bulgarian Data Center (Resolved) http://properstatus.com/ 2018-07-03 14:54:44 We are currently experiencing connectivity issues caused by a failure of some of our servers in our Data center in Bulgaria. Temporary downtime and connection losses are expected as a result.

Our administrators are working with our data center technicians to resolve this trouble as soon as possible.

Update: Our administrators have managed to restore shared hosting services which accounts should be now fully operational. Unfortunately VPS servers related services are still in trouble and our administrators continue working on this to resolve it as quickly as possible.

Thank you for your understanding regarding this matter.

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US Hepsia Control Panel migration (Resolved) http://properstatus.com/ 2018-07-02 12:24:16
We would like to inform you about the upcoming US shared hosting service - Hepsia control panel server migration.

While the procedure is being performed the hosting control panel will not be accessible. The websites and the rest of the services will NOT be affected.

Start Time: July 2nd, 06:30 AM UTC

End Time: July 2nd, 8:30 AM UTC
Update: The process take a bit longer than expected and maintenance is still in process. There could be still some timeouts and slow performance noticed.
Update2: Maintenance has been completed successfully and all services are back operational.

Best Regards,
Support Staff  ]]>
Mail server hardware trouble (Resolved) http://properstatus.com/ 2018-06-29 17:21:17
We are currently experiencing  technical
difficulties with our mail-servers, which may result in problematic
connectivity or outgoing message failure.

We would like to apologize for any caused inconveniences and also would like to assure you that all technicians are  on sight and are  doing everything possible to rectify the problem.

Thank you for the understanding.
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US Data Center Storage Upgrade (Resolved) http://properstatus.com/ 2018-06-20 06:58:50

We would like to inform you about an upcoming hardware upgrade to our storage platform in order to expand capacity and to further increase the resilience of our storage servers in the US Data Center.


While the procedure is being performed, temporary connectivity issues may arise, however our system administrators will be working closely with the data center technicians in order to minimize any service downtime.


Start Time: June 19th, 05:00 AM UTC

End Time: June 19th, 10:00 PM UTC

Update: Unfortunately the process appears to be taking longer than expected and troubles like timeouts are still noticed on the services.
We will post an update once the trouble is resolved completely.

Update 2: The storage platform upgrade has been completed, however some delay may be experienced in the incoming and outgoing delivery of emails during the next few hours.

Update 3: As of this morning all services should be operational properly as before and this case should be considered completed.

Best Regards,
Support Staff ]]>
Storage Issue with our US Data Center (Resolved) http://properstatus.com/ 2018-06-04 17:06:23
We are currently experiencing a storage issue in our Chicago data center, which may result in some websites to display a fast-cgi trouble page.

Our system administrators and data center technicians are already aware and working on resolving the issue with utmost urgency.

We apologize for the inconvenience that this issue may cause to you.]]>
UK Data Center Mail server Trouble (Resolved) http://properstatus.com/ 2018-05-31 09:45:27
We are currently experiencing  technical
difficulties with one of our mail-servers, which may result in problematic
connectivity, outgoing message failure or slow sending(routing).

We
would like to apologize for any caused inconveniences and also would
like to assure you that all administrators are doing everything possible
to rectify the problem.

Thank you for the understanding! ]]>
Control Panel Login troubles (Resolved) http://properstatus.com/ 2018-05-23 14:03:11 There is urgent migration of system server which affects the control panels database and accounts are not accessible temporary or time outs could be noticed.
Our administrators are working on this and it should be resolved shortly.
Thank you for your time and understanding regarding this matter.
Best Regards,Support Staff ]]>
MySQL 3 at US DC downtime (Resolved) http://properstatus.com/ 2018-05-23 08:21:57 We are experiencing an issue with one of our MySQL servers at the US DC
which may cause database connections issues with your sites. We are
working to bring it back online as faster as possible.
Thank you for your time and understanding regarding this matter.
Best Regards,Support Staff ]]>
US DC Network Switch Maintenance (Resolved) http://properstatus.com/ 2018-04-26 09:42:02
Weâd like to inform you of an upcoming network switch maintenance procedure in the US data center, which is scheduled
for:

Thursday, April 26, 2018.

It is aimed at improving the
topological structure of our network and will include changes to the
switches and cable installations. Network switch will be rebooted in the process.

The maintenance procedure will be started:

08:00 AM GMT

and may include short KVM, Dedicated Servers and shared mail server interruptions.

Weâd like to thank your for your understanding and to assure you that our
administrators will do their best to complete the procedure as quickly
as possible so as to cause minimum inconvenience to you. ]]>
Mail Routing Issues (Resolved) http://properstatus.com/ 2018-04-19 16:42:51
We are currently experiencing  technical
difficulties with our mail servers because of which there are issues with the sending and routing of email messages.

We
would like to apologize for the caused inconvenience. Our administrators are taking all the necessary measures to resolve this trouble.

Thank you for your patience and understanding regarding this matter.
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